The call answered, the visit booked.
Your AI receptionist picks up the calls you route to it, books eligible appointments, and rings new enquiries back inside your calling window.
In and out, on your rules.
You choose which calls it answers and which leads it rings back.
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Answering
Per number, choose your team or the AI for open and closed hours, with voicemail behind it.
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Calling back
New enquiries get a call within seconds while your window is open, at most twice a day.
Before the first ring.
Where is it available?
For UK and US practices, billed per minute. It works on Smileline Voice, or with your current phone system through a Smileline tracking number. It speaks English, Italian and Spanish.
Will callers know it's an AI?
Yes. It says it's your practice's AI assistant before your greeting, and editing the greeting can't remove that.
Can callers reach a person?
Yes, at any time. With Smileline Voice it rings your team while the caller stays on the line, and connects whoever answers. If nobody is free, or you keep your own phone system, it takes their details and a message, and your team is told to call back.
Which appointments can it book?
Online booking must be on, with a live location and an appointment type bookable online with no deposit. It offers real times and books only after the caller agrees, and it can move or cancel an appointment once the caller confirms aloud. At a location linked to your practice system, a booking shows as pending until that system accepts it.
Does it call people at night?
No. Answering follows your call routing. Calling back follows your calling window, Monday to Saturday 08:00–20:30 by default, and never before 08:00 or after 21:00 where the patient is. In the US it only calls patients with consent to automated calls on record.
Where do its answers come from?
Your knowledge base and the instructions you give it. When it doesn't have a fact, it leaves it to your team rather than making one up.
Can we try it first?
Ask for a demo call from the Smileline homepage, or use Test the agent in settings to chat with your persona in text.
Take control of your patient pipeline.
A 20-minute walkthrough with a real clinical lead. We'll import a sample of your data so you can feel what the move looks like.