Answered on the first ring, at any hour.
Every call picked up, every missed call chased. Smileline's voice agent answers in natural conversation, checks the live rota, books the slot, and hands the call to a real person the moment it should be one.
- Good evening, Vita Studio. This is Ava. How can I help? 0:02
- Hi — I chipped a front tooth. Can someone look at it this week? 0:07
- I'm sorry, that sounds uncomfortable. I can get you in for an emergency assessment. Is any of Tuesday morning workable? 0:13
- Tuesday early would be perfect. 0:21
- Dr. Tan has 08:40 or 09:20 on Tuesday. Which would you like? 0:24
- 08:40, please. 0:31
- Booked — Tuesday 08:40 with Dr. Tan. Confirmation is on its way by text. 0:34
A front desk that never puts a patient on hold.
Built on your own numbers, your own rota and your own routing rules — not a voicemail robot.
Answers on your routing rules
Different behaviour for open and closed hours, with your ring group and voicemail always sitting behind it.
Books into the live rota
Checks real availability, offers the slots you would have offered, and writes the appointment straight into the diary.
Rings new enquiries back
A form filled at 9pm gets a spoken callback the moment your calling window opens the next morning.
Transfers the moment it should
Clinical questions, complaints and hesitant callers go to a person, with the call already summarised.
From a ringing phone to a booked patient, without anyone picking up.
Point your number at Smileline
Forward the number you already publish, or port it in. Nothing else about your phones has to change.
Teach it your rota and prices
It reads your live availability, treatment list and opening hours. No prompt engineering, just your practice's own facts.
It answers, books, or hands over
Natural conversation, real slots, and a clean transfer with a summary when a human is the right answer.
Nothing is ever missed
Missed calls get a text back and a callback. Every call is recorded, transcribed and logged against the patient.
Take control of your patient pipeline.
A 20-minute walkthrough with a real clinical lead. We'll import a sample of your data so you can feel what the move looks like.