Reply on the channel patients actually use.
WhatsApp Business, SMS, Instagram and Messenger, pulled into the same Smileline inbox, with two-way replies, automations and full compliance baked in.
- WhatsApp Hi, do you do invisible aligners? 21:14
- WhatsApp Hi Lucia! Yes, plans start from €1,890. Can I find you a slot for a quick scan this week? 21:14
- WhatsApp Tuesday evening would be great. 21:15
- SMS Booked: Tue 19:00 with Dr. Tan. Reply CANCEL anytime to reschedule. 21:15
One conversation. Two channels. Zero copy-pasting.
The patient writes in WhatsApp, your team replies on WhatsApp. The booking confirmation goes by SMS, same thread, same inbox.
- WhatsApp Two-way Business API · template approval handled for you
- SMS Local sender IDs · UK, EU, US · GDPR-clean opt-outs
- Instagram DMs and story replies · merged into the same thread
- Messenger Page DMs · Click-to-Messenger ad replies routed too
The channels patients live on, finally inside one inbox.
Stop juggling four apps. Stop missing the message that came in on the assistant's personal WhatsApp.
Two-way WhatsApp Business
Official Business API integration. Reply, broadcast and book, without juggling a personal phone number on the front desk.
SMS that doesn't need a 30-second delay
Local sender IDs across the EU and UK. Patients reply, your team sees it in the same inbox in seconds.
Instagram & Messenger, same screen
DMs, story replies and lead-form replies pulled into the same patient thread, the same conversation.
Compliance built in
Opt-in templates, opt-out handling and a full audit log, for both GDPR and channel-specific rules.
From four apps to one conversation.
Connect your number
Bring your existing WhatsApp Business number, or get a new one through Smileline. Both done from a single screen.
Pull in social DMs
One-click connect for Instagram and Facebook Messenger. Existing threads imported with patient history intact.
Reply where the patient wrote
Smileline detects the channel and sends back through the right one. No copy-paste, no second app.
Trigger automations
Confirmation, reminders, recall and review requests run through the same channels, with opt-outs respected.
Take control of your patient pipeline.
A 20-minute walkthrough with a real clinical lead. We'll import a sample of your data so you can feel what the move looks like.