An AI teammate that triages every enquiry.
More than tagging. Smileline reads every new conversation, summarises it, labels it, routes it to the right teammate, and drafts the reply for you to approve.
"Hi! I'm comparing aligner options between you and the clinic across the road. Could I get a price for the full treatment, and is there any way to do a quick scan Tuesday evening? My budget is around €2k."
Patient comparing aligner options between two clinics. Budget €2k. Wants Tuesday evening for a quick scan. High booking intent.
Why: Aligners + London + High intent matched routing rule "Aligners → Dr. Tan"
Hi Lucia, happy to scan you Tuesday. I have 18:15 or 19:00 with Dr. Tan, the scan itself is on us. Aligners with us start from €1,890, well within your budget. Want me to hold one of those slots?
The triage your front desk wishes they had time for.
Built for clinics, not a generic AI bolted onto an inbox. Trained on dental enquiries, your treatments, your tone.
Reads, summarises, labels
Long Instagram threads turned into one-line summaries. Treatment, intent, location and urgency labelled automatically.
Routes to the right human
By location, treatment, language or any rule you define. The right enquiry lands in the right teammate's queue.
Drafts the next reply in your voice
Suggested replies that match your clinic's tone, ready for your team to send in one click.
Catches the high-intent ones
Automatically flags patients who are price-comparing, time-pressured or showing strong booking intent, so they don't sit in a queue.
From a flood of messages to a sorted queue.
Connect your channels
Once Smileline is plugged into your inbox, the AI Lead Manager starts reading every new message, silently.
Watch it triage in seconds
Each enquiry is summarised, labelled and routed within 7 seconds of arriving. No team action needed.
Approve drafts in one click
Suggested replies appear next to every thread. Your team approves, edits or sends. Never starts from blank.
Tune the rules
Watch what the AI decides, refine the rules in plain English. It gets sharper every week.
Take control of your patient pipeline.
A 20-minute walkthrough with a real clinical lead. We'll import a sample of your data so you can feel what the move looks like.